Refund policy
Return & Refund Policy
At Softis.store, we want customers to feel confident when making a purchase. If you are not satisfied with your order, we offer a 30-day return and refund policy.
Return Window
Customers may request a return within 30 days of receiving the item.
Return Requirements
To qualify for a return:
• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order confirmation must be provided
Refund Process
Once the returned item is received and inspected, we will notify you regarding the status of your refund request.
If approved, the refund will be issued to the original payment method used during checkout. Processing times may vary depending on the payment provider.
Free Returns
Softis.store provides free return and refund support within the 30-day return period for eligible products.
Non-Returnable Situations
Returns may not be accepted for items that show signs of misuse, damage after delivery, or modifications made by the customer.
Damaged or Incorrect Orders
If you receive a damaged item or an incorrect product, please contact our support team as soon as possible so we can review the issue and assist you.
Return Requests
To initiate a return request, please contact: